Changed your mind?
Our published 30-day change-of-mind return offer applies to the AI Story Bear: contact us within 30 days of delivery. The bear must be unused, unwashed, with tags and original packaging, and proof of purchase is required. Used or stained plush, customer-caused damage, sale items and gift cards are excluded from this voluntary offer only. For other products, contact us to confirm change-of-mind eligibility before ordering.
Start a return
Email support@moreximi.com with your order number, reason and photos where relevant. We will assess the request and provide the return address, shipping instructions and any applicable return postage details. Please obtain instructions before sending a parcel; do not use a warehouse address without confirmation.
Damaged, faulty or incorrect items
Inspect your order when it arrives and contact us promptly if anything is wrong. We may need photos, a description of the fault or an assessment of the item to arrange the appropriate remedy. Original packaging and the 30-day window are not conditions for statutory remedies.
Refunds & exchanges
After receiving and inspecting a return, we will email the outcome. Approved refunds are issued to the original payment method within 10 business days; your bank may need extra time. Contact us if 15 business days have passed since approval. For a change-of-mind exchange, contact us before placing a replacement order.