Shipping & Delivery Policy

At Moreximi, we want to get your new AI bear companion to you as quickly and safely as possible. Please review our shipping policy below before placing your order.

1. Where We Ship

Currently, we exclusively ship to the United States. We partner with reliable domestic carriers to ensure your package arrives safely.

2. Order Processing Time

All orders are processed and packed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a separate notification email with tracking information as soon as your order has shipped.

  • Please note: During peak holiday seasons or promotional events, order processing may take a little longer. We appreciate your patience!

3. Shipping Rates & Delivery Estimates

  • Shipping Cost: We are thrilled to offer 100% Free Standard Shipping on all orders within the US!

  • Estimated Delivery Time: Once your order has left our warehouse, standard delivery typically takes 7 to 14 days.

Disclaimer: While we do everything we can to ensure timely delivery, please understand that shipping times are estimates. Occasionally, unforeseen delays due to severe weather conditions or carrier issues may occur.

4. How Do I Check the Status of My Order?

When your order ships, you will receive an email notification from us containing a tracking number. You can use this number to check the status of your delivery.

  • Please allow up to 48 hours for the tracking information to become active in the carrier's system.

5. Taxes

Applicable state sales taxes will be calculated and displayed during checkout based on your shipping address, in accordance with US tax laws.

6. Lost, Stolen, or Damaged Packages

Because we believe every kid deserves better companionship, your satisfaction is our top priority.

  • Damaged Items: If your AI bear arrives damaged in transit, please save all packaging materials and contact us within 48 hours of delivery. Please include photos of the damage so we can resolve the issue immediately.

  • Lost Packages: If your tracking link shows no movement for an extended period, or if it has been past 14 days and your package hasn't arrived, please reach out to us. We will work with the carrier to track it down or send a replacement.

7. Contact Us

If you have any further questions about your shipping or delivery, our support team is always here to help.

  • Email: support@moreximi.com